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Wholesale

Wholesale Policy

1. General Provisions

Welcome to cooperate with HookSth. This policy is formulated to protect the rights and interests of both parties and standardize the wholesale business. It applies to all wholesale purchases of yarn products on our website.

2. Wholesale Eligibility

Legally registered enterprises, self - employed businesses, and individuals with long - term stable purchase needs can apply for wholesale eligibility on our website. Applicants should provide valid business licenses (business permits for self - employed businesses), identity certificates and other relevant materials. After passing the website's review, they can obtain wholesale rights.

3. Minimum Order Quantity and Pricing

  1. Minimum Order Quantity: The amount of a single wholesale order should reach a certain amount, or the purchase quantity of a single yarn product should be no less than a certain number. Orders below the minimum order quantity will be settled at the retail price.
  1. Pricing System: Different wholesale price levels are set according to yarn materials, brands, specifications and purchase quantities. Specific prices can be found in the wholesale section of the website or by contacting customer service for a detailed price list. The larger the purchase quantity, the greater the price discount.

4. Order Processing

  1. Order Placement: After selecting products in the website's wholesale section, customers add them to the shopping cart and submit the order. On the order submission page, customers need to fill in the delivery address, contact person, contact number and other information accurately, and choose a suitable payment method.
  1. Order Confirmation: After receiving the order, the website will confirm it with the customer within several working days, verifying order information, product inventory, delivery time, etc. If there are out - of - stock products or other issues, the website will communicate with the customer in a timely manner to find solutions.
  1. Order Modification: Before the order is shipped, customers can contact customer service to modify order information such as the delivery address and quantity of products. After the order is shipped, the order information cannot be modified.

5. Payment Methods

  1. Online Payment: We support mainstream online payment methods. After choosing online payment, customers will be redirected to the corresponding payment platform for payment. Once the payment is successful, the website will immediately confirm the receipt and start processing the order.
  1. Bank Transfer: Customers can also choose to pay by bank transfer. After submitting the order, contact customer service to obtain bank account information and note the order number and company name (or personal name) when transferring. After receiving the bank transfer notice, the website will confirm the receipt and process the order.

6. Delivery and Logistics

  1. Delivery Time: After confirming the receipt of full payment, the website will arrange shipment within several working days. In case of large order volumes or special circumstances, the delivery time may be postponed, and the customer will be notified in advance.
  1. Logistics Method: The default logistics company is UPS, and customers can also choose other logistics companies according to their needs. Logistics fees are calculated based on factors such as the weight, volume of the goods and the delivery address, and are borne by the customer. After the order is shipped, the website will provide the logistics tracking number and query link.

7. Quality Assurance and Return Policy

  1. Quality Assurance: All yarn products sold on our website have passed strict quality inspections to ensure compliance with relevant quality standards. If customers receive products with quality problems, they should send product photos, order numbers and other information to the customer service email within several working days after receiving the goods. After verification, the website will provide return and exchange services.
  1. Return Policy: For non - quality - related returns, customers need to apply within several working days after receiving the goods and ensure that the products are unused, undamaged and in complete packaging. Customers are responsible for the return logistics fees. After verification, the website will handle the return procedures. If the products are damaged or lost due to customer reasons, returns cannot be processed.

8. After - sales Service

  1. Customer Service Support: The website provides 7×24 - hour customer service support. Customers can contact us through online customer service, phone or email if they encounter any problems during the wholesale process.
  1. Regular Follow - up: The website will regularly follow up with wholesale customers, understand their usage experience and needs, collect their opinions and suggestions, and continuously improve our products and services.

9. Confidentiality Clause

  1. Both parties should keep confidential the business secrets, technical secrets, customer information, etc. learned during the cooperation, and shall not disclose or use them to any third party without the written consent of the other party.
  1. The confidentiality period of this clause is [3] years from the effective date of this wholesale policy.

10. Policy Changes

The website has the right to modify and adjust the wholesale policy according to market changes, cost adjustments and other factors. Policy changes will be announced on the website and take effect from the date of announcement. Customers are requested to regularly check the updates of the wholesale policy and contact customer service if they have any questions.

11. Dispute Resolution

The signing, performance, interpretation and dispute resolution of this wholesale policy shall be governed by HookSth. If a dispute occurs during the cooperation, both parties should first resolve it through friendly consultation. If the consultation fails, either party has the right to file a lawsuit with the people's court with jurisdiction.